Illinois company spotlight · Company profile
Good Call
Plumbing
Plumbing Repairs • Water Heaters • Drain Service
Good Call Plumbing serves Elburn and the Fox Valley with help for everyday plumbing problems and larger renovation projects. Its customer feedback highlights quick responses, careful diagnosis and a willingness to put things right.
Company Overview
Based on Herra Street in Elburn, Good Call Plumbing Services, Inc. works on both household repairs and remodeling projects. Its service area includes Geneva, Batavia, St. Charles, Elgin, Aurora and surrounding communities, extending west to DeKalb and Sycamore. Company background and service area
BBB records the company’s start in 2007 and names Steve Mendel as its owner. The business has held BBB accreditation since 2013. BBB business history
For a homeowner, the range of services is useful: the same business advertises help with a failed water heater, a backed-up drain and plumbing changes during a kitchen or bathroom renovation. Company services
Evaluation and Verification Summary
Reviewed against NHA’s established categories, with the evidence status shown for each.
Business Transparency
The company website and BBB identify its Elburn location and telephone number.
Business Longevity
BBB records a business start in April 2007. The company separately describes more than 35 years of plumbing experience.
Customer Reputation
The published Google review record shows 4.88/5 from 69 reviews, above NHA’s 4.3 selection threshold.
Warranty Protection
Confirm written workmanship and manufacturer warranty terms for the specific repair or installation.
Licensing & Compliance
The website displays ILDPH #055-036271. NHA has not independently verified active status or project-specific licensing.
Insurance Verification
NHA has not reviewed a current insurance certificate or confirmed coverage with an insurer.
Complaint Resolution
BBB displays 0 complaints. This describes its published record, rather than every customer’s experience.
Independent Quality Review
This assessment covers public business information and customer feedback; no job-site inspection or company interview was conducted.
Residential Services
Services advertised on the company website and its repair and installation page. Confirm availability for your address.
Water Heaters
Installation and replacement of tank and tankless water heaters.
Drain & Sewer Service
Drain cleaning, rodding, camera inspections and power jetting.
Sump & Ejector Pumps
Pump replacement, dual-pump systems and battery backup options.
Everyday Plumbing Repairs
Faucet, toilet and fixture repairs and installations.
Water Treatment
Water softeners and iron filtration systems.
Remodeling Plumbing
Plumbing for kitchen and bathroom renovation projects.
National Home Authority Review
Responsive service. Thoughtful repairs.
An established Elburn business with favorable customer feedback and a broad residential plumbing offering.
The available customer accounts give Good Call a positive story to tell. Reviews reproduced by Experience.com describe prompt help with blocked drains and failed water heaters, diagnosis that avoided an unnecessary replacement, and follow-through when a repair needed correcting. These accounts, dated March through October 2024, support a favorable assessment of its service approach. Customer feedback
For homeowners comparing local plumbers, Good Call merits consideration for both repairs and planned upgrades. Its documented operating history and BBB standing add context to the favorable review sample. This assessment reflects the available evidence, rather than a firsthand inspection of its work.
Customer Ratings
Google via Experience.com: 4.88/5 from 69 reviews. This syndicated record may lag the live Google listing.
BBB: A+ accredited; 0 customer reviews and 0 complaints shown. There is no BBB customer-star average. A BBB letter grade is separate from customer ratings and NHA certification.
Sources and Review Date
Research reviewed September 16, 2026. Ratings and business details can change.
- Official website: business details, license statement and services
- Official company background and service area
- Official repair and installation services
- Experience.com: Google review record and customer accounts
- BBB: business history, accreditation and letter rating
- BBB customer reviews · BBB complaints