Illinois company spotlight · Company profile
J & E
Garage Door
Garage Door Repairs • Openers • New Installations
J & E Garage Door brings a personal approach to garage-door service in Elgin and the surrounding suburbs. Customers repeatedly mention Jorge by name, describing clear explanations, responsive repairs and help getting new openers working the way they should.
Company Overview
J & E is a family-owned garage-door business serving Elgin and nearby communities. Its website describes repairs and replacement of doors and openers, along with accessories such as remotes and safety sensors. Company background
The company appears in public directories as Joe Garage Door Company and JOE Garage Door Repair. The records share its Elgin street address, website and contact details. BBB identifies Jorge Salus as the owner and records a 2012 business start, with accreditation since October 2017. BBB business record
A malfunctioning garage door can interrupt an entire day. J & E’s customer accounts describe the practical things homeowners value in that situation: getting a response, understanding the repair and having the system working again. Customer feedback
Evaluation and Verification Summary
Business Transparency
The official site and BBB identify the Elgin business, telephone number and local address.
Business Longevity
BBB records a 2012 business start. The company website describes earlier experience dating to 2000; those dates are not treated as interchangeable.
Customer Reputation
5.0/5 from 170 Google reviews exceeds NHA’s 4.3 selection threshold.
Warranty Protection
Confirm the applicable parts, opener and workmanship warranties with the written estimate; project-specific coverage was not verified.
Licensing & Compliance
The company describes itself as licensed and bonded. NHA has not independently confirmed current credentials or applicable licensing.
Insurance Verification
The company states it is insured. NHA has not reviewed a current certificate or confirmed coverage with an insurer.
Complaint Resolution
BBB shows zero complaints in its displayed record. That is not a guarantee that no customer has ever had a concern.
Independent Quality Review
NHA reviewed public information and customer feedback without a company interview or job-site inspection.
Garage Door Services
Services described by the company and BBB. Confirm availability and project scope directly.
Garage Door Repairs
Repairs for damaged or malfunctioning doors.
Springs & Cables
Replacement of broken springs and cables.
New Garage Doors
Residential door installation and replacement.
Garage Door Openers
Opener installation and repair.
Controls & Sensors
Remote controls, keyless entry and safety sensors.
Maintenance
Service for continued door and opener operation.
National Home Authority Review
Personal service. Practical solutions.
A local option worth considering for garage-door repairs and replacement in the Elgin area.
The Google accounts available through Birdeye praise communication, competitive pricing and responsive service. One describes help programming an opener, keypad and vehicle controls; others describe spring or cable repairs. Together, they show customers valuing both the repair itself and the attention given to making the system easy to use. Read customer experiences
J & E’s strong customer rating, identifiable ownership and BBB record support its inclusion in NHA’s directory. Homeowners should ask for a written diagnosis and scope, including the parts to be replaced and any warranty that applies.
Customer Ratings
Google via Birdeye: 5.0/5 from 170 reviews.
BBB: A+ accredited; zero customer reviews and zero complaints shown. No BBB customer-star average is available. BBB’s letter grade is separate from customer stars and NHA certification. Ratings can change.
Sources and Review Date
Reviewed September 16, 2026.