Illinois company spotlight · Company profile
O-Zone Heating
& Cooling
Heating • Air Conditioning • Indoor Air Quality
O-Zone Heating & Cooling grew from Ozzie Arroyo’s early work helping friends and family into an established local HVAC business. Serving homeowners in Aurora, Oswego and the surrounding area, the company combines heating and cooling service with an interest in solving more demanding comfort problems.
Company Overview
Ozzie Arroyo began his HVAC career in 2002 after graduating from West Aurora High School. According to the company’s history, he trained at Waubonsee Community College and worked as a technician before building a business from the work he did for friends and family. O-Zone was established in 2009. Company history
The company began with residential heating and cooling and expanded into a wider range of HVAC projects, including geothermal systems. Its emphasis on continued technical education is part of its stated approach to tackling home-comfort problems. About O-Zone
BBB lists Ozzie as president and records accreditation since November 2016. Its profile includes locations in Oswego and Aurora. BBB business profile
Evaluation and Verification Summary
Reviewed against NHA’s established categories, with the evidence status shown for each.
Business Transparency
The website identifies Ozzie Arroyo and publishes service and contact information. BBB lists Aurora and Oswego locations.
Business Longevity
The company and BBB both identify 2009 as the business’s start.
Customer Reputation
The Aurora Google record published by Birdeye shows 5.0/5 from 224 reviews, above NHA’s 4.3 selection threshold.
Warranty Protection
BBB’s profile describes 10-year parts and 5-year labor coverage for residential installations, conditional on an annual maintenance agreement. Confirm eligibility and written terms.
Licensing & Compliance
The company describes licensed technicians and EPA training. NHA has not independently confirmed current credentials or project-specific licensing.
Insurance Verification
NHA has not reviewed a current insurance certificate or confirmed coverage with an insurer.
Complaint Resolution
BBB’s complaint page displays 0 complaints. This refers to that published record, not every customer’s experience.
Independent Quality Review
This profile draws on public business information and customer feedback. NHA has not interviewed the company or inspected completed work.
Residential Services
Services advertised on the residential services page and company website. Confirm availability for your address.
Furnace & AC Repairs
Diagnosis and repairs across multiple equipment brands.
Seasonal Maintenance
Heating and cooling cleaning, inspections and written system reports.
System Installation
Replacement heating and cooling systems, including sheet-metal transitions.
Boiler Service
Maintenance, repairs and replacement of hydronic heating systems.
Ductless Systems
Service for mini-split heating and cooling equipment.
Ductwork & Air Quality
Duct installation, cleaning and indoor air quality services.
National Home Authority Review
Local experience. Helpful service.
An established Aurora-area company with strong customer feedback and a practical range of home-comfort services.
Customers represented in the available Google review sample describe a responsive, knowledgeable team. Friendly service, professionalism and fair pricing recur in those accounts. Together with the 5.0 rating, that feedback supports a favorable assessment of O-Zone’s customer service. Google review record on Birdeye
O-Zone is worth considering for homeowners who need routine HVAC service as well as those comparing a replacement system or seeking help with an older boiler. Its local operating history and clearly described service offering give homeowners useful starting points for that conversation.
Customer Ratings
Google via Birdeye: 5.0/5 from 224 reviews for the Aurora listing; the published record may lag Google’s live totals.
BBB: A+ accredited. Its customer-review page shows 0 reviews, and its complaint page shows 0 complaints. No BBB customer-star average is available. BBB’s grade is separate from NHA certification.
Sources and Review Date
Reviewed September 16, 2026. Ratings and business details can change.