PUBLIC-SOURCE COMPANY RESEARCH · LOS ANGELES AREA
Payless Water Heaters & Plumbing
Sherman Oaks, California · Water-heater service
Gold research recognition · Reviewed September 22, 2026 (UTC)
Google source
BBB branch record
Why this company is included
The exact Sherman Oaks branch met NHA’s public-source thresholds when reviewed: a Google rating of at least 4.3 and a BBB letter grade of A+. Gold recognition summarizes those findings; it is not a workmanship guarantee or a claim that credentials were independently verified.
Business and services
The official website lists repair, maintenance and replacement for conventional and tankless water heaters, including residential and commercial systems and emergency service. Google, BBB and the official site matched the branch name and Sherman Oaks location.
Complaint record and review context
BBB states that its headquarters complaint record includes corporate-owned locations, including Sherman Oaks. The combined BBB complaint page displayed two complaints in the previous three years and zero closed in the previous 12 months when checked: one Answered and one Resolved. The records concerned hot-water performance after installation and property damage during installation. BBB’s statuses show response or resolution history but do not establish service quality for every customer.
BBB’s A+ grade is separate from customer reviews. Google ratings and counts can change, and NHA did not convert either platform’s data into an NHA numerical score.
Before you hire
Confirm service availability and project fit. Ask for project-specific licensing, current insurance documentation, a written scope, pricing, permit responsibility, warranty terms and references. Recognition does not replace those final checks.